Refund policy

Last updated: July 2026

At UMADE LIMITED, customer satisfaction is important to us. If there is an issue with your order, we're here to help.

Returns

We accept returns only for items that are:

Defective or damaged upon arrival.
Incorrect items received due to our error.

To request a return, please contact us within 7 days of receiving your order.

Items must be:

Unworn
Unwashed
In their original condition
With all original tags and packaging attached

Non-Returnable Items

We do not accept returns or exchanges for:

Incorrect size selection made by the customer.
Change of mind.
Normal variations in color due to different screen displays.
Minor differences that do not affect the functionality or quality of the product.

We encourage customers to review our size guide carefully before placing an order.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using the original payment method.

Shipping charges are non-refundable, unless the return is due to our mistake or a defective product.

Exchanges

We currently do not offer direct exchanges.

If you need a different item or size, please place a new order after your return request has been approved (if eligible).

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us immediately.

Please include:

Your order number.
Photos of the product.
Photos of the packaging.
A brief description of the issue.

This helps us resolve your request as quickly as possible.

Return Shipping Costs

If the return is caused by our mistake (incorrect item or manufacturing defect), we will cover the return shipping cost or provide an appropriate solution.

For all other cases, return shipping costs are the responsibility of the customer.